Order Processing

All orders are processed within 1–2 weeks from the date of order confirmation.

Processing timelines may be extended during sales, festive seasons, public holidays, product launches, or due to high order volumes.

Delivery Timeline

Orders are typically delivered within 2–3 weeks from the date of order placement.

Delivery timelines are estimates and may vary depending on location, courier service availability, and unforeseen circumstances.

Order Tracking

Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp.

Delivery Delays

While we make every effort to ensure timely delivery, Ellie Gray shall not be responsible for delays caused by courier partners, weather conditions, natural disasters, strikes, customs clearance, government restrictions, or other circumstances beyond our control.